conterwinPrivacy Policy

This page describes what we collect when you use conterwin and how we keep that data protected. We at conterwin handle your personal information in line with local data protection requirements and our commitment to jurisdiction-restricted access. When you register, deposit, or play on our platform, we gather information needed to verify your identity, process your payment, and comply with regional gaming regulations.

We understand that trust depends on transparency. Our policy outlines what data conterwin processes, how we use it, who we may share it with, and what rights you have over your information. This applies whether you access conterwin via mobile browser, app, or desktop.

We do not sell your personal data to third parties for marketing purposes. We share information only with payment processors, fraud-prevention partners, and regulatory authorities where applicable law requires us to do so.

What we collect and why

When you open a conterwin account, we collect your email address, full name, date of birth, phone number, and identification document details (KTP, passport, or regional equivalent). We use this information to verify your identity, confirm your jurisdiction eligibility, and set up your account. Account verification is required before you can access payment methods or join any game session on conterwin.

We collect payment information when you deposit or withdraw. If you use e-wallet platforms such as DANA, e-wallet, mobile banking, or local payment, or bank transfers via online payment, e-wallet, mobile banking, local payment, or online payment, our payment processor handles that data—we receive only transaction confirmation, amount, and timestamp. We do not store full card or wallet credentials on conterwin's servers. We log your transaction history to detect irregular patterns and prevent fraud.

We record your gaming activity: which markets you browse (Liga 1, Champions League, Mobile Legends, live blackjack, slot games), session duration, and game outcomes. We use this data to personalise your experience, calculate winnings and losses, and comply with auditing requirements. We collect your device type, browser, IP address, and approximate location (region level only) to prevent account takeover and ensure security.

How we protect your data

We encrypt data in transit using TLS/SSL and at rest using AES-256 encryption. Our servers may sit outside your jurisdiction; we partner with data processors in Singapore and the Philippines under data protection agreements. All staff with access to personal data at conterwin undergo security training and operate under strict confidentiality terms.

We retain your personal data for as long as your conterwin account is active, plus seven years for regulatory and tax compliance. After that period, we anonymise or delete it. You may request access, correction, or deletion of your personal data at any time via our support team, subject to legal holds or active account status.

Third-party sharing

We share your data with the following parties only when necessary:

• Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners)—to process your deposits and withdrawals.
• Compliance and identity-verification providers—to confirm your age and jurisdiction eligibility.
• Regulatory authorities in your jurisdiction—if local law requires disclosure or we suspect illegal activity.
• Fraud-prevention and anti-money-laundering partners—to protect conterwin and all users from abuse.
• Game providers (slot, live-dealer, esports software vendors)—to deliver the game content you select.

We do not sell your data to advertisers or other third parties outside these categories.

Your rights and contact

You have the right to access, correct, or request deletion of your personal data. We may retain information where required by law (e.g., for anti-money-laundering compliance or tax reporting in Jakarta, Surabaya, Bandung, or other regions where conterwin operates). To exercise these rights, contact our support team via the form below or email [email protected]. We aim to respond within 30 days.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with your local data protection authority. We at conterwin take such complaints seriously and will cooperate fully with any investigation.

We may update this policy from time to time to reflect changes in regulation or conterwin's practices. Material changes will be communicated via email or a notice on the platform. Continued use of conterwin after such notice constitutes your acceptance of the updated policy.